Customer Complaint
At Eurisotop, customer satisfaction is one of our highest priorities. We encourage customers to report any concerns regarding product quality, deliveries, documentation, technical support or service performance.
Every complaint is reviewed by our Quality team and handled in accordance with our continuous improvement process to ensure a fair, transparent and timely resolution.
Complaint Handling Process
Submit
Complete the complaint form and provide all relevant details.
Assessment
The Quality team evaluates the information submitted.
Investigation
Root causes are identified and corrective actions are defined.
Resolution
Findings and actions are communicated to the customer.
Use our online complaint form to report any product or service related issue. Your request will be reviewed by the appropriate team.
All complaints are treated confidentially and managed according to our Quality Management System. Information submitted through this portal is used solely for complaint investigation and continuous improvement activities.
